We got a chance to interview Dr. Soloman K and capture the true essence of Ascentia Services LLC in words. Dr. Soloman is the Chief Strategy and Business Officer. He is a passionate businessman dedicated towards his role. This interview helped us get to know the professional experiences of Dr. Soloman K and more about Ascentia.
The Idea Behind Ascentia & Pathway to Enhanced Career
“What’s the idea behind Your Company?” We asked Soloman to get a deeper understanding of Ascentia.
“‘Bringing Success to your Business’ was the idea of Ascentia Services LLC, a UAE headquartered provider of unified customer happiness, customer experience with contact center services, and customer journey through digitization and technology advancements. We make the processes simpler and revenue generation oriented with our conventional tools.” says Dr. Soloman K.
Upon hearing this, we asked Dr. Soloman, “How did you begin your career journey?”
“I can describe my career journey in 3 words: upward, learning, and evolving. I wanted to be on the front line of the business cycle, meeting and servicing our customers. I believe that it’s important to learn and invest in a workplace where I will always be able to grow in so many different directions. Hence, started handling a team and grew upwards with expansion from the state level to national & international levels evolving as a High Caliber Performance-driven professional with over 23 years of rich & extensive experience in Strategic Planning, Business Operations, CX Transformation, Change Management & distribution in international market handling multiple locations globally.” He says.
In addition, when we asked him to share his advice with beginners, he replied, “Perseverance, dedication & having faith in whatever you do with complete honesty and trust in the Almighty will lead you to your ultimate goal of becoming successful.”
Ultimate Goals & Team Success
“What’s the goal of your company?” We asked.
Soloman answered, “Ascentians always try to challenge conventions, create experiences beyond expectation, and deliver outcomes unimagined for our clients, their customers, and staff. Ascentia’s goal is to be recognized as (OSS) One Stop Solution for unified customer happiness & customer experience across the globe. Our goal is in the ink of our mission: dedication to the highest quality of customer service delivered with a sense of digitization and company spirit.”
After hearing about the goals, we also wanted to know Dr. Soloman’s views on team success. So, we asked him, “What makes the team successful, in your opinion?”
He said, “I grew myself handling different spans of control across multiple locations with diversity. Essential measures of success are Team leaders, project managers, business owners, and clients all value a team’s ability to meet deadlines and work within a budget. Companies understand the benefit of grouping employees into teams to achieve more by using their unique skills and areas of expertise to collaborate. Teamwork is essential for any workplace, regardless of your role within a company. Understanding what makes the team successful can help you become a more effective team player and contribute to your team’s success. Finally, psychological safety, dependability, structure and clarity, the meaning of work & impact of work make the team successful in my opinion.”
Leading Ascentians Towards Enhanced Productivity
How important are employees’ energy levels to the success of your company?
Dr. Soloman says, “Energy is powerful enough to create your company’s success. Everything you involve yourself in is a result of the energy you contribute. The reality is you do have the power to choose how you exert your own energy, but you do not always have the ability to prevent encountering others’ negative energy. Sometimes it is easy to see how others affect you, but most often, you may not even realize the effect others are having on you. As a leader, your energy can determine the success of a meeting, a workday, or even your overall company.
Motivation plays a huge role in production and, in the long run, a company’s success. When your employees are motivated, they become more creative and energized to work and give their best to their jobs. Empower them as you also provide opportunities for growth and development, be there for them, and with them energize employees to the success of your company.”
Further, we asked him, “How do you plan to motivate your team to go the extra mile?”
He said, “Motivation is an intrinsic part (changing oneself from within) as opposed to an extrinsic part (external rewards) of team building and a challenge for most every team leader. In Ascentia, we help motivate and inspire our team to go the extra mile with:
- Clear goal setting,
- Empower people,
- Provide support,
- Communicate the vision,
- Show appreciation and value,
- Know your employees,
- Professional growth and development.
Moving ahead, businesses are expected to be learners and driven by technology with purpose.
Therefore, an effective performance management system plays a pivotal role in shaping the culture – encompassing the leadership narratives. Here are the KPIs, if rightly practiced – collectively have the power to influence and inspire multiple generations at work.
The New Leadership KPI = (Key People Indicators).
Keep people interested; Keep People Informed; Keep People Involved; Keep People Inspired.”
Keeping An Eye On The Future
We were curious about understanding Ascentia’s process, so we asked Dr. Soloman, “What keeps your company moving forward even during challenges?”
He says, “When you run a company, it’s important to always keep an eye on the future if you want your business to grow and improve. Ascentians believe that innovation comes from harnessing technology in intelligent ways, whether to accelerate or automate processes, build new tools or create new products and services. So, in essence, innovation could be seen as a catalyst for positive change during challenges. Our trusted approach is to use the ADKAR framework to communicate the value of your change proposal: Awareness, Desire, Knowledge, Ability, and Reinforcement.
Focus on building trust, reputation, and leadership, even on a small scale. The advantage, ‘Have a plan and work your plan,’ is still true. Ascentia contributed to the road to a more resilient future with its omnichannel and digital solutions in redefining the industry standards with active competition, providing consultative expertise to clients and internal stakeholders, pipeline generation, business, and services transformation, identifying and creating forward-looking solutions, and developing innovative differentiators in support & services leading to Customer Happiness across the industry.”
Technology Leading To Business Changes
“How do you think technology is leading to changes in businesses? Do you feel it’s helping your company grow?” We asked.
“The exponential rate at which technology is developing, mutating, and adapting, especially from 2020 onwards, is so fast that you cannot help but be swept away in a tidal wave of progress. The business change is very much evident in the following ways:
- The way we communicate and share information.
- Mobile-first business environments
- Enablement of remote working
- Use of Artificial Intelligence
- Decreasing cost and Increasing functionality
- Buyer enablement
- Increased collaboration
- Cloud computing and Digital transformation.
Technology is a Wave, and you can either ride or wipe out. The rapid advance of technology will not slow any time soon. More and more businesses that fail to adapt will find themselves left behind, while the savvy ones who learn to keep up will reap the rewards. With Ascentia, we didn’t have to rebuild our business from the ground up—with some kernel of merit that allowed us to enjoy success thus far.” replies Soloman.
Our next question to Dr. Soloman was, “How is your company adapting to digitalization?”
According to him, “Digitalization is not only changing the way we deliver services but also the form and function of the service itself. Ascentia was vibrant and dynamic enough to foresee the transformation in the technology from the beginning and was quick to create a successful digital transformation strategy with its principles:
- Put together a well-defined vision that focuses on the needs of your customers. Everyone on your team should adhere to this vision.
- Executives made sure this vision encompasses the needs of everyone in the organization, including both employees and shareholders. They also need to consider how it will influence every business decision they make.
- Research and select adequate technology, expertise, infrastructure, and resources to digitally transform your organization. These can be developed internally or through external partners.
- Change both external and internal practices and processes to meet your organization’s digital transformation needs as necessary.
- Support an environment and culture that fosters routine innovation focused on enhancing customer experience, leading to the growth of new business models and opportunities.”
Innovation At Its Best
Nowadays, innovation plays a major role in enhancing how a business provides services. That’s why we asked Dr. Soloman if he uses innovative ideas to be unique.
He says, “In a hypercompetitive global economy, Ascentia unleashes and capitalizes on innovations. Creating a culture in which innovation flourishes takes courage. Determined innovators persist despite setbacks. Ascentia puts innovation at the heart of strategy and touts it in every message. Think of innovation strategy as a pyramid: big bets at the top, a few projects in development in the middle, and a broad base of continuous improvements, incremental contributions, and early-stage new ideas at the bottom.
Ascentians recognize innovation in every part of the company. It’s my vigilant eye for building a culture of agility, creativity, and innovation. We consider the question of intellectual property (IP) while encouraging customer-driven innovation.
To make our ideas innovative & unique in the market, we consider the Five factors:
Relative advantage: Is it better than what it’s replacing?
Compatibility: Is it compatible with the way people currently do things?
Complexity: Is it too complex to use?
Trialability: Can you try it in small capacity/intervals/ periods?
Observability: Can you watch other people use it?”
Marking The Achievement Through Unique Approach
“What are the services/solutions or products offered by Your Company as par with the current industry standards? Tell us something about your upcoming products or services?” We asked Dr. Soloman K.
He continues, “Ascentia Services marks its achievement by differentiating the fact of delivery through a flexible model of the process approach, deep dive in the integration to make the customer service lead the customer journey to achieve the pinnacle of customer experience showcasing the customer life cycle value directly linking with profit and loss of the business. We specialize in a revenue-based model using conventional methods and tools. Ascentia Services leadership deck navigates cross-functional domain expertise.
Ascentia’s Omnichannel tools are the best designed across the industry, with adaptability and acceptability for all channels of businesses. Our expertise and services are:
- RPA – Contact Center Outsource and Management across industries.
- Digital Transformation across the process domain and business channels
- Value add revenue-based model operations in customer experience.
- Make the messaging and communication channel more effective across every line of business.
- BOT management across all customer journey touchpoints (Chat Bot, Email Bot, WhatsApp Bot, Voice Bot).
Ascentia’s upcoming services are the value proposition in the journey of customer experience with different metaverse effects and impacts. We will soon introduce the metaverse services across different industries for CX and CX transformations.”
A Word from The Professional
“Would you like to say anything else to our viewers?” We asked Dr. Soloman.
“Please stay and connect with us to envisage and leap your customer happiness, customer loyalty & experience, customer journey, customer survey, and feedback with contact center and BPO services. Our omnichannel digitized impact across the scale and scope of your business will guarantee ROI. We Bring Success to Your Business.
Ascentia Services LLC is One Stop Unified Digitalized Solution for all Customer cycles, Customer Service, Customer Loyalty, Customer Experience, Customer Journey, and our latest Customer metaverse experience.” he replies.
Connect with Dr. Soloman K on LinkedIn.
Ascentia Services LLC, Dubai, UAE.
Telephone: +971 – 42603705 ; +971 – 566158715
Opening hours: Monday to Friday (9:30 am to 6:30 pm)
Facebook: Ascentia Services | Facebook
LinkedIn: NCRi Ascentia LLC: Overview | LinkedIn