His Highness Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President and Prime Minister and Ruler of Dubai, stated, “Today I received a report from a mystery shopper’s reports, one of which was from the Customer Service Center for Vehicle Inspection and Registration in Al Qusais.”
Sheikh Mohammed stated on X that we discovered that one of the service centre employees, Yousef Mohammed Abdullah, is a highly hardworking man. Sheikh Mohammed stated that the secret shopper told us that Abdullah was giving the service with compassion.
Sheikh Mohammed added: “In a recent report I received from a mystery shopper at the Customer Service Center for Vehicle Inspection and Registration in Al Qusais, we followed Yousef Mohammed Abdullah, a hardworking, cheerful young man who takes the initiative to serve people and is eager to complete their transactions.” Sheikh Mohammed stated, “Customers come to him and express their gratitude for his services. Sheikh Mohammed responded, “Greetings, Yousef. We follow you and other young men and women who are dedicated to helping others and safeguarding Dubai’s reputation.
A mystery shopping or shopper is a technique in which a firm analyzes its own sales and service quality, job performance, or regulatory compliance by having a researcher masquerade as a customer and observe their experience.
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