Manzoor Ahmed

In the dynamic world of robotic process automation (RPA), Manzoor Ahmed has carved out a significant niche with Mindful Automations. As CEO, he has seamlessly integrated advanced technologies like AI and machine learning (ML) to transform businesses across various sectors. His leadership and over 15 years of experience in the software industry have set new standards in automation. Let’s learn more about him and Mindful Automations through our interview below.

Journey to Leadership in Automation

Our first question to Manzoor Ahmed was, “Could you share the experiences that shaped your journey to becoming a leader in the automation industry?”

“My career began modestly, selling websites for just $50 each, which gave me valuable insight into the internet industry. In 2014, I launched an automation solution targeting the food and beverage industry, aiming to streamline operations like ordering, invoicing, and inventory management. This experience not only deepened my market understanding but also expanded my network,” he explained.

Manzoor Ahmed further stated, “I’ve always prioritized learning from clients and delivering solutions that genuinely meet their needs. This approach led to the creation of Mindful Automation, which is now the leading automation solution in India, with plans to expand further. Our conversion rate is impressive: out of 100 demos, approximately 60 customers choose our product over competitors.”

Adapting Vision and Evaluating Emerging Trends

To understand how Manzoor Ahmed’s original vision for Mindful Automation has shifted in response to the company’s growth and market changes, we asked, “As your company has evolved, how has your original vision adapted to ongoing changes?”

Manzoor explained, “Our vision has continuously evolved based on direct customer feedback and our commitment to integrity. We often advise customers against unnecessary upgrades if simpler solutions would suffice. This honest approach has helped us grow and avoid projects that won’t deliver sufficient returns on investment for our clients.”

Curious about his insights into trends that might shape the future of automation, we inquired, “Which emerging trend do you think is currently undervalued but could significantly impact your industry soon?”

“Many in the robotic process automation (RPA) sector are quick to integrate AI, but often these features offer minimal return on investment. Our focus remains on delivering precise solutions rather than overwhelming clients with jargon. As long as we maintain our commitment to this principle, I don’t see any emerging trends as immediate challenges.” he responded.

Identifying Market Needs and Strategic Adaptability

Seeking insights into the origins of Mindful Automation, we asked Manzoor Ahmed, “Was there a specific market gap that inspired you to start your venture, and how did you develop it into a viable product?”

Manzoor Ahmed recounted his initial observations and the process of addressing them. “Indeed, I’ve always been keen to identify market gaps, especially in terms of functionality, cost, and return on investment. For instance, while exploring automated video analysis for CCTV systems, I noticed existing solutions were overpriced and underperforming. This realization sparked the idea for our venture, which was shaped significantly by customer input, making it a true problem-solver.”

Our next question was, “In a rapidly changing market, how do you decide whether to pivot your strategy or stay the course?”

Manzoor emphasized the importance of adaptability, stating, “Adapting to change is essential. We closely monitor market trends, customer feedback, and our internal capabilities to decide on strategic pivots. However, if our current approach aligns with long-term goals and continues to be effective, we maintain our course. This balance of flexibility and strategic focus is key to navigating industry shifts.”

Unique Services and Rapid Implementation

In an industry as competitive as robotic process automation, standing out is crucial. We asked Manzoor Ahmed, “With intense competition, how does your service stand out, and what inspired one of your key services?”

“Our standout factor is our technology and unique combination of offerings that address comprehensive client needs, ensuring cost-effectiveness and easy integration,” Manzoor explained.

He further elaborated on what sets their service apart, “A key service, delivering automation solutions in under 21 days without needing specialized developers, was inspired by the market’s demand for quick, effective solutions.”

Integrating Sustainability and Social Responsibility

We further asked, “How have sustainability and social responsibility been integrated into your company’s ethos?”

He responded, “Our firm is both profitable and focused on sustainability. We aim to empower our employees, especially those from tier 2 and tier 3 cities, through intensive training programs, enabling them to build stable futures. This commitment extends to our broader community engagement and ethical business practices.”

The Role of Technology in Advancing Mindful Automation

We explored the pivotal role that technology plays in Mindful Automation’s growth and success by asking Manzoor Ahmed, “How is technology integral to your company’s advancement?”

He explained, “Technology is crucial in driving our company forward by enhancing process efficiency, reducing errors, and enabling innovation. From automation tools to data analytics and AI, technology underpins our strategy to adapt to market changes and tailor our offerings to customer needs, ensuring we remain at the forefront of our industry.”

Future-Proofing Mindful Automation, We asked Manzoor Ahmed

Lastly, we asked, “Looking ahead, how are you positioning your company to thrive amid future uncertainties?”

He responded, “While predicting the future is impossible, we continually prepare for potential challenges by enhancing our products and services. Staying focused on providing simple, scalable, and impactful solutions ensures we are well-equipped to handle future risks and opportunities.”

Connect with Manzoor Ahmed on LinkedIn.

Find more about Mindful Automations on LinkedIn of visit

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