According to the Sharjah Electricity, Water and Gas Authority (Sewa), its technical teams responded quickly and accurately to over 8,300 reports during the recent bad weather, maintaining the highest operational standards. The authority has verified that its reaction was prompted by preemptive measures taken in the days leading up to the weather event, such as stepping up preparation, keeping control rooms running all day, and improving departmental cooperation.
A precisely prepared geographical coverage map was used to strategically allocate technical personnel, ensuring speedy response to reported events. Reports were promptly handled by specialized teams armed with state-of-the-art tools and technologies. These issues ranged from small technical defects to problems caused by water accumulation. The authority highlighted the critical significance of its control and monitoring systems in enhancing response speed through the detection of oscillations and disturbances in the network and the real-time tracking of performance indicators. Because of this, field teams could be sent out more precisely, and reaction and recovery times were cut in half.
Sewa noticed a high level of integration among the many channels of client communication. Reports were received through a unified system that controlled the smart application, official website, and call center. Using established methods to report crises, the authority asked the public to observe safety standards during inclement weather and to verify the source of service outages before reporting.
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